OUTBOUND
SERVICES

Whether it is back office support or a proprietary process, we are able to automate almost any repetitive task that your business needs.

  • Complete Back Office Process Support
  • Virtual Monitoring & Visual Analysis
  • Application & Claim Processing
  • Transaction & Order Processing
  • Web page & Catalog Maintenance

Outbound Services

An outbound BPO service provider receives calls from the customers, support teams typically monitor inbound centres since the calls tend to come from existing customers with issues or questions and queries. An outbound BPO on the other hand make calls to the customers asking about the issues or queries if they have any and tend to get the issues solved timely. Outbound services are as important as inbound are for an organisation and for their products. As having the knowledge of satisfied customer trail is also important for a growing company or keeping the reputation stand solid in the competitive market. We understand that a company’s service reputation involves someone always being there to make the call or write an email; having the knowledge needed to respond effectively to the customer; and being able to provide them with the complete support that they need regardless of the query. This can be hard to achieve when you have limited resources.


Even within large companies, there are a limited number of employees and hours in the day to be able to deal with every call and customer email to the same high-quality level. When your staff is struggling to fulfil their roles, this shows in their interactions with clients and the level of communication and support that they provide for them. The best way to avoid your company’s customer service sliding into the poor category is to invest in outsourced 24 hr customer services and your customers need to be called on time by time to know their problems or questions and they have all the rights to get their problem solved in the minimum time given. We understand the needs of our client and provide your customers a fast and precise support on the behalf of you. we are a small but confident & efficient boutique team of enthusiastic people who specialise in Customer Service Outsourcing. Your company is not just a number to us, we are a simple extension to your in-house team. What if you could experience the best level of service our friendly agents have to offer? What if your customers could speak to a team of highly trained and skilled agents that worked just like you do, that also in decided time frames . As an outbound service We guarantee to make most of your customer support outsourcing phone calls within minimum time we see an issue and handle your customer service emails within 4 hours. We might not be a big, but we are effective and efficient. What we offer at Reesources is quality, consistency, reliability, and flexibility to meet your business challenges. Inbound & outbound services are real skill.


We are non-scripted which means we can build rapport with your customers, and this is a real skill in itself. We choose our staff carefully, making sure they have in an interest in the product or service they are supporting. We engage the team with interactive training sessions so they can become experts on your products.we assure that we can provide your business with a dedicated customer service outsourcing team that is trained to fully understand your brand and your products or services. Our help desk team can answer all your customers’ questions and concerns and support you in growing your brand and reputation. All of our Customer Care services are built and designed with your business in mind. We can use your call logging system to add real value and consistency or our online call logging tools, which are designed and configured in-house to provide results and reports for your business.We work with you to understand what you want to achieve. Working as an outbound service provider for you we understand & feel the connection between us as we know that your customer satisfaction is our customer satisfaction as we both work for the product you make or service that you provide to your customers.


casestudy

Case Study

Leading National E-Commerce Solution Company
  • Over 3,000
    product catalogs produced
  • +27,000
    hours saved labor
  • +$800,000
    catalog production & quality assurance labor cost savings
What We Did
  • Visual Analysis from Images
  • Data Analysis and Reporting
  • Image Based Data Entry
accuracy

perfection

99.95% -100% data input accuracy. Our method includes double key data entry beside Compare data quality checks, data validation routines, and data verification checks. Dashboards square measure utilised to incessantly monitor data quality. Self-learning automation routines build the info data library.

security

safety

At Reesources we tend to perceive our role as a brief steward for your data and that we take this responsibility seriously. Our security systems use trade best practices and proprietary tools to protect your data on multiple levels, together with physical and network. VPNs, SSLs, PGP encryptions keeps your information secure.

agilitly

quickness

100% on-time delivery bonded. you wish it fast, fast, yesterday. we have a tendency to perceive. Tell us your data entry outsourcing objectives so we can build an data solution custom to your desires. we have a tendency to become your team right from the beginning. Reesources managers keep you unceasingly up-to-date on the standing of your project.

Benefits of Outsourcing with Reesources

Outsource your non-core activities to us, so you can stay focused on growing your business.

  • Access to expert knowledge
  • Responsive customer service
  • Precise quality assurance protocols
  • Advanced security protocols
  • Access to proprietary security technology
  • Dedicated staff focused on streamlining and completing repetitive tasks
  • Don’t pay for downtime, we can accommodate your variable workloads
  • Errors and omissions insurance coverage

Security Protocols

In Reesources’s 4+ year history we have never lost a document, electronic data file or had a breach of confidentiality. Our process includes:

  • Full Office Camera Monitoring
  • Work Station Monitoring
  • Secure Data Transferal
  • Proprietary security solutions
  • VPNs, SSLs, PGP encryptions and Password Protected Data Access
  • Best-in-class data archiving and destruction procedures

With Reesources, you have a global advantage.
Mail us today at [email protected]

Proven Performance

Quality

Increased data quality with 99.95% - 100% accuracy

Savings

Up to 80% in cost savings as compared to in-house service

Speed

Fast turnaround with a 24/7,
3-shift operation